6 Club Support Center
Get fast answers from the 6 Club support team via live chat, email, or voice callbacks. Our trained agents handle payments, account access, verification, device issues, and gameplay questions with transparent SLAs and responsible guidance.
6 Club Support is designed for speed and clarity. Most issues resolve quickly when you provide context up front: screenshots, timestamps, payment references, device details, and the exact steps taken. Use the sections below to decide when to contact 6 Club, what to include, and how to escalate if needed.
Payments have dedicated guidance in the wallet, deposit, withdrawal, and AR wallet pages. Responsible play resources live in the risk disclosure section. This page brings everything together so you can move from question to resolution with minimal delay.
Choose the channel that fits urgency and attachment needs. Include your 6 Club account email, country, and device details to skip identity back-and-forth.
Fastest triage for payments, account access, or quick checks. Share screenshots to speed resolution.
Best for detailed cases that need attachments: KYC, bank references, gameplay evidence, or audit logs.
For urgent incidents or accessibility needs. Request a callback window and preferred language.
Guides for wallet, verification, promos, device fixes, and responsible play, updated as 6 Club adds new features.
- Payment pending beyond the expected window listed in the deposit or withdrawal guides.
- Balance mismatch after gameplay or bonus redemption; include round IDs and timestamps.
- Account access errors after a successful reset attempt, or signs of unauthorized activity.
- Repeated crashes across devices after clearing cache and updating the app/browser.
- Requests to set limits, pause play, or close account for responsible play reasons.
Good evidence cuts resolution time. Before contacting 6 Club, gather:
- Full-window screenshots with URL/app version visible
- Timestamps with timezone and exact steps taken
- Payment references: transaction ID, authorization code, amount, method
- Account email/username, country, last successful login
- Device model, OS version, browser/app version, network type
- Game title, round ID, stake, expected vs observed outcome (for gameplay)
Review expected settlement windows in the deposit, withdrawal, and wallet guides. Use these focused steps before opening a ticket.
- Confirm charge status and capture the authorization code from your bank or wallet.
- Wait 5-10 minutes; refresh balance. Avoid rapid retries that can stack holds.
- Check email/in-app messages for verification or 3-D Secure follow-ups.
- If still pending, share timestamp, amount, method, and last four digits (if card).
- Ensure KYC is approved and the payout method name matches your 6 Club account name.
- Review wagering/bonus status; incomplete playthrough can pause withdrawals.
- Bank cutoffs and weekends may add time; note the method-specific window.
- If funds return, request the bank reason code and confirm account details before resubmitting.
- Compare wallet history to bets and promos; check locked vs unlocked balances.
- Match currency display to your region; see AR wallet notes if applicable.
- Document discrepancies with screenshots and timestamps before contacting support.
Use the password reset flow, check spam for reset emails, and avoid repeated attempts that may trigger temporary locks. If email changed, be ready for ID verification and a recent deposit reference to confirm ownership.
If you suspect unauthorized access, request a temporary lock, revoke saved payment methods, and update credentials on every device. Provide IP region or device info if you have it.
Enable available security prompts where supported. Keep backup codes securely and avoid storing them on shared devices.
Capture round IDs, game title, stake, and expected vs shown result. RNG outcomes remain independent; patterns or streaks do not signal bias. Avoid rapid refreshes; wait for settlement, then reload.
Do not replay the same stake repeatedly. Note the time, device, and network type. Share screenshots of the round summary and wallet log so 6 Club can reconcile quickly.
- Update app/browser, clear cache, and ensure storage is available.
- Disable conflicting extensions such as ad blockers or VPNs during troubleshooting.
- Try a second device or browser to isolate environment-specific issues.
- Prefer wired or stable Wi-Fi; avoid crowded public networks.
- Test speed and latency; packet loss can stall gameplay loads.
- Do not switch networks mid-session unless instructed; if using VPN, disable and retry.
- Live chat: near-real time during published hours; complex cases may transition to email with a reference ID.
- Email: first response usually within a few hours, subject to volume; include attachments on the first message.
- Verification: timing depends on queue; clear, unobstructed documents prevent re-requests.
- Security incidents: prioritized above general inquiries; flag immediately via chat.
To escalate efficiently, reply in the same thread with added evidence. Include:
- Ticket ID, concise summary, and the outcome you expect (credit, reversal, status update).
- New screenshots, timestamps, payment references, or bank reason codes.
- Reproduction steps if the issue is repeatable, plus device and network context.
Planned maintenance and incident notices appear in announcements and in-app banners. If you see widespread errors, pause activity, wait a few minutes, and check announcements before retrying.
6 Club can help set limits, pauses, or exclusions where available in your region. Ask support to:
- Adjust deposit or loss limits within policy.
- Enable cooling-off or self-exclusion options where supported.
- Provide budgeting reminders and signs to pause play, aligned with the 6 Club risk disclosure.
- Send documents only through official 6 Club channels; redact unrelated data before sharing.
- Support will never ask for passwords or full card numbers. Share only the last four digits if requested for matching.
- Request data access or deletion according to the 6 Club privacy policy where applicable.
For clearer support, mention your preferred language and any assistive tech you use. 6 Club can simplify steps or provide alternative formats when available.
- Refresh session or log out and back in
- Clear cache/app data and restart
- Switch network (Wi-Fi/mobile) to rule out connectivity
- Review wallet, deposit, withdrawal, or AR wallet guides for method-specific steps
- Check risk disclosure for limit tools and budgeting reminders
Live chat targets near-real time. Email replies are typically within a few hours depending on volume; urgent security cases are prioritized.
A clear government ID, proof of address where applicable, and matching payment details. Redact unrelated numbers; never send full card data.
Cash balance is withdrawable, but withdrawing early forfeits bonus-related funds. Finish playthrough to keep bonus winnings.