6 Club FAQ
Answers to the most frequent questions about 6Club payments, accounts, promotions, gameplay, responsible play, and getting support.
How do I log in or reset my 6 Club password?
Use the login page and choose reset if needed. Check spam for the reset email. Avoid repeated attempts that trigger temporary locks; wait a few minutes and try once more before contacting support with your account email and country.
Can I create multiple 6Club accounts?
No. One account per person keeps 6 Club fair and secure. Duplicate accounts can lead to suspension and forfeiture of bonuses tied to duplicate profiles.
How do I keep my account secure?
Use a strong, unique password, avoid shared devices, log out after each session, and never share credentials. If you suspect unauthorized access, ask support to temporarily lock the account and remove saved payment methods.
Why is my deposit pending?
Wait 5–10 minutes and refresh your balance. Confirm the bank or wallet authorization code and avoid rapid retries. If still missing, share the timestamp, amount, method, and last four digits (for cards) with 6 Club Support.
How long do withdrawals take?
Timelines vary by method and bank cutoffs. Ensure KYC is approved and bonus wagering is complete. If funds return, ask your bank for the reason code, then contact 6 Club to resubmit with corrected details.
Why does my wallet balance differ from my history?
Check locked vs unlocked balances and promotion requirements. Match wallet history to specific rounds using timestamps. Provide screenshots if you still see a mismatch.
Do I have to finish wagering before withdrawing?
Cash balance is withdrawable, but bonus-related funds require completing wagering to keep winnings. Withdrawing early forfeits bonus-linked amounts.
How do I know if a bonus is active?
Check the promotions page and your account for active offers, playthrough progress, eligible games, and expiry. Some promotions require opting in before the first qualifying bet.
What if a promotion did not apply?
Verify you met the entry criteria (opt-in, minimum stake, timeframe). Share a screenshot of the offer, your bet, and timestamp when contacting 6 Club.
Are 6 Club game outcomes fair?
Games use independently tested RNG or live dealer controls. Streaks are normal in random outcomes. For review, share the game title, round ID, stake, expected vs shown result, and wallet screenshot.
A round got stuck—what should I do?
Do not repeat the same stake. Wait for settlement, refresh once, and capture the round ID with a timestamp. Contact 6Club Support with device and network details for reconciliation.
Can I set limits on 6 Club?
Yes, where available you can request deposit or loss limits and schedule reminders. Contact support to adjust limits within policy.
How do I take a break?
Ask for a cooling-off period or self-exclusion (availability depends on region). During the pause, avoid creating new accounts—doing so may lead to closure.
Games are slow or not loading—what should I try first?
Update the app or browser, clear cache, disable ad blockers or VPN, and switch to a stable Wi‑Fi. If issues persist, test a second device and send 6 Club screenshots with timestamps.
Can I switch networks mid-session?
Avoid switching networks while playing, as it can interrupt rounds. If you must switch, complete the round, reload, and confirm your wallet before continuing.
What is the fastest way to get help?
Use live chat for quick checks. Email is best for attachments or detailed cases. Provide your account email, device, network, and timestamps with your first message.
How do I follow up on an open ticket?
Reply in the same thread with new evidence instead of opening a new ticket. Include your ticket ID, a short summary, and any bank or gameplay references.
Still need help? Send the details listed in the support checklist and 6 Club will respond quickly.