24/7 Support Available
Contact 6 Club Support
Pick the channel that matches your urgency and attachment needs. Include the checklist items on first contact—this single step shortens 6 Club investigation time.
3
Channels
24/7
Live Chat
<2h
Email Response
Priority
Callbacks
Live chat
Best for quick triage, wallet checks, and status questions. Share screenshots so agents can verify in real time.
24/7 core coverage
Email support
Ideal for KYC, payment references, gameplay evidence, and attachments. Keep one thread per issue for speed.
Replies typically within a few hours
Voice callback
Use when accessibility or urgency is critical. Include your time zone, preferred language, and callback window.
Priority scheduling during core hours
What to include
Add these details to your first message so 6 Club can verify and resolve without extra back-and-forth.
- Full-window screenshot with URL/app version visible
- Timestamps with timezone and the exact steps you took
- Payment reference: transaction ID, authorization code, amount, method
- 6 Club account email/username and country
- Device model, OS, browser/app version, and network type
- Round ID, game title, stake, and expected result for gameplay questions
Protect your data
Redact unrelated numbers, never share full card details, and use official 6 Club channels only. When to escalate
Escalate after you have tried the steps in the main support guide or if you see security risks.
- Unauthorized activity or lost device with saved credentials—lock access immediately via chat.
- Payment pending beyond the timeframes in wallet guides and after a balance refresh.
- Round or balance mismatch after providing round IDs and wallet screenshots.
Security flags take priority. Keep one thread per issue so 6 Club agents can act without delays.
Response expectations
- Live chat: near-real time during published hours; complex issues may move to email with a reference ID.
- Email: first reply usually within a few hours; attach evidence on the first send.
- Verification: timing depends on queue and document clarity; avoid glare, blur, or cropped edges.